Frequently Asked Questions (FAQ)
ORDERS & SHOPPING
Q: What type of products can I buy on DAS COMICS?
A: You can purchase digital eBooks, original illustrations, signed art prints, custom commissions, stickers, and more. Availability may vary depending on stock and projects.
Q: Do you ship internationally?
A: No. We not offer worldwide shipping.
Q: How long does shipping take?
A: Orders are typically processed within 3–5 business days. Delivery times depend on your region and shipping method selected at checkout.
Q: Will I receive tracking info?
A: Yes. Once your order ships, you’ll receive an email with tracking details (if applicable).
Q: Are digital downloads available immediately?
A: Yes! eBooks and digital files are available for instant download after purchase. You’ll also receive a download link by email.
COMMISSIONS & CUSTOM ART
Q: Do you accept custom art commissions?
A: Yes, depending on availability. You can request character designs, comic art, illustrations, or personalized projects. Visit the “Commissions” section for rates and details.
Q: How long does a commission take?
A: Turnaround time varies based on complexity and current workload, but you’ll be given an estimated delivery timeframe before confirming your order.
Q: Can I use the commissioned art for commercial purposes?
A: All commissions are for personal use unless commercial rights are purchased separately. Contact us if you need licensing.
CLASSES & CONSULTATIONS
Q: What kind of classes or sessions do you offer?
A: We offer online classes, creative coaching, portfolio reviews, and storytelling consultations for artists, writers, and creators.
Q: How do I book a session?
A: Visit the “Online Classes” or “Consulting” section and choose the session that fits your needs. You’ll be able to select your time and pay online.
Q: Are the sessions recorded?
A: Sessions are not recorded by default. If you’d like a copy, please request permission ahead of time.
DAS COMICS & EBOOKS
Q: Are your comics available in print?
A: Some are! While many of our comics are available as digital downloads, selected titles are available in physical editions or as collectible prints.
Q: Can I gift a digital eBook to someone else?
A: Not at the moment, but we’re working on a system for gifting. Stay tuned!
Q: Do your eBooks expire?
A: No. Once purchased, your digital files are yours to keep.
CONTACT & SUPPORT
Q: I have a question about my order or a project — how do I contact you?
A: You can reach us anytime at legal@davealvarezstudio.com or use the “Contact Us” form on the website.
Q: I’m a sponsor or potential collaborator. How can I reach the studio?
A: For partnerships, sponsorships, or licensing inquiries, contact us at dalvarez@dascomics.com.
ACCOUNT & TECHNICAL QUESTIONS
Q: Do I need an account to buy something?
A: No, but creating an account allows you to access past downloads and track your orders.
Q: I didn’t receive my confirmation or download email. What do I do?
A: Check your spam folder first. If it's not there, contact us and we’ll resend your files or order confirmation.
PAYMENT & CARD SECURITY
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal and other secure online payment options available through our checkout.
Q: Is my payment information secure?
A: Yes. All transactions on www.dascomics.com are processed through trusted third-party payment gateways with SSL encryption, which ensures your data is transmitted securely.
Q: Do you store my credit card information?
A: No. DAS COMICS does not store your credit card details. Payments are handled by secure providers like PayPal or Stripe, who process the transaction on our behalf.
Q: Why was my payment declined?
A: Payment issues can occur due to incorrect card info, insufficient funds, or bank restrictions. Please double-check your information or try another method. If the issue persists, contact your bank or reach out to us for help.
Q: Can I pay in a different currency?
A: All prices are listed in US Dollars (USD). Your bank or card provider will convert the amount to your local currency automatically, based on their exchange rate.